Returns
Returns and refunds
How to cancel an order, send something back, report a problem or chase a parcel that hasn't arrived.
Choose the one that fits
What's happened?
I want to cancel an order I have just placed
Send us a message through our contact page as soon as you can, with your order number.
If we haven't yet sent it to our supplier, we cancel it and refund you in full. If it is already on its way, let it arrive and send it back as a change of mind (below). You still get your money back.
It has arrived and I've changed my mind
Tell us within 14 days of the day it arrived, through our contact page, with your order number.
We send you the address to return it to. It depends on the supplier, which is why we tell you each time. Send it back within 14 days of telling us; you pay the return postage, so please keep the receipt. Pack it the way it came, in its own packaging if you still have it. If you're sending back a power bank, tell us when you get in touch: carriers have their own rules on batteries, and we tell you how to send it.
We refund the full price you paid within 14 days of getting it back, or of you showing us you've posted it.
It's damaged, faulty or not what I ordered
Send us a message through our contact page with your order number, a line on what's wrong and a photograph of it: a cracked case, a cable or charger that won't charge, a missing part, the wrong phone model.
We put it right at our cost: a replacement, or a full refund if you'd rather. If we need it back, we tell you where to send it and pay the postage. Within 30 days of it arriving you can always choose a full refund.
If a power bank or charger has swollen, is leaking or gets very hot, stop using it and unplug it straight away, and please don't post it: send us a photograph and we'll tell you what to do.
It hasn't arrived
Check the tracking on our order tracking page first, and the delivery time on the product's page. Most orders arrive within 2 weeks of being placed, and every product on sale usually arrives within 3 weeks. Each product's page says when that product usually arrives, before you buy.
If it hasn't come by then, or the tracking hasn't moved for two weeks, send us a message with your order number and we'll chase it. If it's been lost, we send it again or refund you in full.
Your rights, in full
Last updated 10 November 2026.
Everything on this page is on top of your rights under the law, never instead of them. If you're not sure which part applies to you, send us a message and we'll tell you.
Changing your mind: 14 days
Under the Consumer Contracts Regulations 2013, you have 14 days from the day your order arrives to tell us you want to cancel it, for any reason. If your order came in more than one parcel, the 14 days start from the day the last one arrives. You don't have to give a reason.
We then send you the address to return it to. Our products come from different suppliers, so the address depends on what you bought. Please send it back within 14 days of telling us, well packed, with your order number inside. You pay the cost of sending it back, so please use a service that gives you proof of postage. If you're sending back a power bank, tell us when you get in touch: carriers have their own rules on batteries, and we tell you how to send it.
You can unpack it and try it, as you could in a shop: put a case on your phone, or plug in a cable or charger to see that it works. We refund the full price you paid within 14 days of getting it back, or of you sending us proof that you've posted it, whichever is sooner. If something comes back used, or handled more than you'd need to see whether it's right, we may take off an amount for the loss in value. A screen protector, film or skin that has been stuck on is used, because it can't be stuck on again, and so is a case, strap or charm that has been worn day to day.
Damaged, faulty or not as described
Under the Consumer Rights Act 2015, what you buy must be as described, of satisfactory quality and fit for its purpose. If it isn't, send us your order number, a line on what's wrong and a photograph, and we'll put it right at our cost.
- Within 30 days of it arriving, you can have a full refund, or a replacement if you'd rather.
- After 30 days, we repair or replace it, and if that isn't possible or doesn't fix it, we refund you.
If we need the item back, we tell you where to send it and pay the cost of sending it. Often a photograph is enough. If a power bank or charger has swollen, is leaking or gets very hot, stop using it and unplug it straight away, and please don't post it: send us a photograph and we'll tell you what to do.
How refunds are paid
Refunds go back to the card you paid with. They usually show on your account within 5 to 10 working days, depending on your bank.